Frequently Asked Questions
- Do you have the card I want in stock?
- What options are available for me to personalize my holiday card?
- Does CharityCards.ca proof my cards?
- Is it possible to include our company logo?
- Can I include signatures in my card imprint?
- What are my options for ordering and payment?
- Will I receive e-mail confirmation of my order and an invoice?
- How long will it take for me to get my cards once I’ve ordered them?
- What can I expect to pay for shipping?
- Can the envelopes be printed?
- How much money does CharityCards.ca give to The Children’s Wish Foundation of Canada?
Do you have the card I want in stock?
We currently have all cards in stock. However, some of our clearance cards are in limited supply, and once they are sold out, they will no longer be available. If a card is sold out and can’t be produced again, our site will not display it. If your quantity request exceeds our inventory on hand, Charitycards.ca will contact you by e-mail and you will be able make a second choice to make up the difference.
What options are available for me to personalize my holiday card?
Our state of the art design software offers many options to customize the inside of your greeting card. Please remember that you are only customizing the inside panels of the fold over card. Charitycards.ca does offer some personalized greetings cards where you can add your logo to the front of the card. All other cards are not modifiable in any way on the front. As a default, we show the Children’s Wish logo in support of this worthy cause.
You can choose to remove the Children’s Wish logo if you’d like. You have a choice of many heartfelt messages that you can use, edit, or delete and create your own personal message. You can choose your favorite typestyle from our library, as well as ink colour from our colour palette. Charitycards.ca offers full colour or single colour imprinting. If choosing full colour, please upload a CMYK logo and then choose the various colours of text from our palette.
If you choose to produce a single colour card, all logos and text will print in that one standard colour.
If you need any help, please contact Charitycards.ca at 1.877.671.1212 or contact us by email.
Does CharityCards.ca proof my cards?
No, unfortunately, your card will not be proofed CharityCards.ca. Due to the volume of orders CharityCards.ca receives, we are unable to proof each card. We do have a proofing screen where you can view your card layout exactly as it will appear on the final product. CharityCards.ca cannot be responsible for errors in type or layout created by the end user. Please review your card for spelling, punctuation, and grammar errors before placing your order. Please see our guarantee for more details.
Is it possible to include our company logo?
Yes, every one of our cards can have a logo added. Logos must be a high quality image in order to print well. A TIFF, JPEG, PNG or GIF should be preferably 300 dpi. We also accept vector art as a PDF or EPS file. Images from a website are normally 72 dpi and cannot be used for print purposes. Our easy to use software allows you to quickly upload your logo and size it. Logos and images will be printed in full colour.
Can I include signatures in my card imprint?
Yes, simply scan your signature(s) and upload them using a template of your choice, just as you would your company logo. If you are having any problems, please contact us.
What are my options for ordering and payment?
Charitycards.ca accepts Visa, MasterCard, AMEX, PayPal, personal checks, and money orders. Please keep in mind that we are unable to process your order until your payment has been received. If you prefer, you can e-mail firstname.lastname@example.org, fax orders to 416-391-9279, or simply call CharityCards.ca at 1-877-671-1212 (Mon. – Fri. 9-5 ET) and we would be happy to process your order over the phone.
Will I receive e-mail confirmation of my order and an invoice?
Yes. Upon submitting your order, you will immediately receive an e-mail invoice for your personal records. If you do not receive this e-mail confirmation, please check your junk mail or contact us.
How long will it take for me to get my cards once I’ve ordered them?
Our free shipping on orders over $100.00 can take anywhere from 3-10 days depending on the delivery address. If you require your cards sooner, upgraded shipping methods are available upon checkout of your order.
What can I expect to pay for shipping?
New this year – Free Shipping on orders over $100.00. Faster shipping methods are available on the order page with prices listed.
Can the envelopes be printed?
Yes, envelopes can be printed. Please check the optional “print envelopes” section to set up your envelope. Remember to proof it carefully. Envelopes are printed on the back flap in black ink only. Unfortunately, logos cannot appear on the envelope.
How much money does CharityCards.ca give to The Children’s Wish Foundation of Canada?
Charitycards.ca is very proud of our long-standing relationship with The Children’s Wish Foundation of Canada. Over the past 14 years, we have raised over $600,000 to help grant wishes for Canadian children. CharityCards.ca gives 20% of the net selling price of all of our cards to The Children’s Wish Foundation of Canada.